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Supervisory Skills

The Professional Supervisor (SPV04EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

What Topics are Covered?

  • Adjusting to your role
  • Action-centered leadership
  • Making plans and setting goals
  • Defining leadership
  • The Situational Leadership Model®
  • What’s your type? How about mine? (Velsoft Leadership Assessment)
  • Team building tips
  • Communication skills and motivating employees
  • Orientation and onboarding
  • Training tips and tricks
  • Providing feedback and doing delegation right
  • Dealing with conflict and managing discipline issues

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Adjusting to Your Role

    • A Survival Guide

    • Pre-Assignment Review

    • Making the Transition

    • A Supervisor’s Responsibilities

    • Action-Centered Leadership

    • The Action-Centered Leadership Model

    • Considering the Possibilities

    • Making Plans

    • Old Sayings with Staying Power

    • Urgent-Important Matrix

    • Prioritizing Case Study

    • The Elements of Planning

    • Planning to Plan

    • Setting Goals

    • Defining Leadership

    • What is Leadership?

    • Brief History of Leadership Studies

    • The Leadership Formula

    • Case Studies

    • The Situational Leadership Model

    • About Leadership

    • Understanding Your Comfort Zone

    • What’s Your Type? How About Mine?

    • Assessing Your Preferences

    • What Does it Mean To Have a Number?

    • Debrief

    • Team Building Tips

    • What is a Team?

    • Advantages and Disadvantages of Teams

    • Developing a High-Performing Team

    • The Five Stages of Team Development

    • How Can I Help?

    • Team Problem Solving

    • Team Leadership

    • Communication Skills

    • Defining Communication

    • Communication Barriers

    • Active Listening Skills

    • Questioning Skills

    • Probing Techniques

    • The Communication Process

    • Motivating Employees

    • To Motivate or Instigate

    • Making Connections

    • Orientation and Onboarding

    • The First 48 Hours

    • How Did Your Orientation Rate?

    • Training Tips and Tricks

    • Guidelines for Effective Training

    • Developing Your Training Skills

    • Providing Feedback

    • Six Characteristics of Effective Feedback

    • Skill Building

    • Receiving Feedback

    • Doing Delegation Right

    • What is Delegation?

    • Defining Delegation

    • Making Connections

    • Dealing with Conflict

    • The Conflict Resolution Process

    • The Problem Solving Process

    • The Conference

    • Managing Disciplinary Issues

    • Recommended Reading List

    • Personal Action Plan

    • Post-Course Assessment

Paid
  • Lessons 69
  • Skill Beginner
  • Last Update 27/02/2025