Course Overview

How You Will Benefit:

• You will learn to identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
• You will be able to clarify your role and responsibilities in allocating work assignments.
• You will identify techniques to deal with employee challenges such as hostility, complaints, and laziness.
• You will develop motivation and feedback skills.
• You will understand the importance of non-verbal responses in communication.

What You Will Cover

• How to quantify your leadership effectiveness
• Explore your situational leadership abilities
• How to deal with difficult people
• The difference between a reward, a threat, and a pleasant environment
• How to give constructive feedback
• How to identify non-verbal communication