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Business Strategies

Knowledge Management (BSO05EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

What Topics are Covered?

  • Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK
  • The business case for knowledge management
  • The knowledge management mix
  • The knowledge management framework
  • Knowledge management models
  • The knowledge management toolkit
  • Implementing knowledge management initiatives
  • Designing a chief knowledge officer position
  • Case studies and success stories

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Definitions

    • What is Knowledge?

    • Communicating Explicit and Tacit Knowledge

    • What is Knowledge Management?

    • History of Knowledge Management

    • The Business Case for Knowledge Management

    • Reducing Costs and Growing Sales with Knowledge Management

    • Personal Work Performance and Bottom Line Benefits

    • Business Case Basics

    • Sample Knowledge Management Business Case

    • The Knowledge Management Mix

    • People

    • Recognition within the Knowledge Management Mix

    • Technology

    • Process

    • The Knowledge Management Framework

    • Introduction

    • Needs Analysis

    • Resource Identification

    • Process Analysis, Identification, and Construction

    • Accumulating, Sharing, and Storing Knowledge

    • ITandD’s Conundrum

    • Knowledge Management Models

    • The KM Process Framework (Bukowitz and Williams)

    • Knowledge Management Matrix (Gamble and Blackwell)

    • Process Model (Botha)

    • Knowledge Spiral Model (Nonaka and Takeuchi)

    • The Knowledge Management Toolkit

    • Cross-Functional Teams

    • Mentoring

    • Organizational Culture

    • IT Solutions

    • Which Technologies Would Be Best?

    • Implementing Knowledge Management Initiatives

    • Building Knowledge Networks

    • Creating a Knowledge Management Body of Knowledge (KMBOK)

    • Creating a Chief Knowledge Officer (CKO) Position

    • Advertise for Your CKO

    • Creating a Post Mortem Plan

    • Creating Measures

    • Start With a Pilot

    • Where Do I Put This?

    • Support Your Organization Through the Change

    • Recommended Reading List

    • Personal Action Plan

    • Post-Course Assessment

Paid
  • Lessons 48
  • Skill Beginner
  • Last Update 27/02/2025