Developing a High Reliability Organization (BSO02EO)
Instructor
Savvy
Reviews
Course Overview
What Will Students Learn?
- Define the characteristics of a high reliability organization
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
What Topics are Covered?
- What is a High Reliability Organization?
- Key Concepts
- The Anticipation Principles
- The Containment Principles
- Auditing for High Reliability
- Test Driving
Course Content
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Academy Topics
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Learning Objectives
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Pre-Assignment
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Pre-Course Assessment
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What is a High Reliability Organization?
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Key Concepts
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Expectations, Normalization, and Mindfulness
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Making Connections
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The Anticipation Principles
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Preoccupation with Failure
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Resistance to Simplification
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Sensitivity to Operations
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Pre-Assignment Review, Part One
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The Containment Principles
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Commitment to Resilience
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Deference to Expertise
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Pre-Assignment Review, Part Two
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Auditing for High Reliability
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Auditing Techniques
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Making Connections
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Sample Audit Questions
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Test Driving
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Case Study
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Making Connections
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Recommended Reading List
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Personal Action Plan
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Post-Course Assessment
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