Crisis Management (BMO03EO)
Instructor
Savvy
Reviews
Course Overview
What Will Students Learn?
- Assign people to an appropriate crisis team role
- Conduct a crisis audit
- Establish the means for business continuity
- Determine how to manage incidents
- Help your team recover from a crisis
- How to apply the process
What Topics are Covered?
- What is crisis management?
- Training leaders and staff
- Conducting the crisis audit
- Performing a risk level analysis
- Developing a response process
- Consulting with the experts
- Incident management techniques
- Working through the issues
- Establishing an emergency operations center
- Building business continuity and recovery
- Recovering and moving on
- Plenty of case studies and practice opportunities
Course Content
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Academy Topics
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Learning Objectives
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Pre-Assignment
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Pre-Course Assessment
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What is Crisis Management?
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Defining Terms
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The Crisis Management Team
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Creating the Team
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Training Leaders and Staff
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Training Essentials
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Conducting Training
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Conducting the Crisis Audit
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Why Audit?
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Using a Risk Matrix
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Performing a Risk Level Analysis
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The Four Categories
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Case Studies
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Developing a Response Process
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Pre-Assignment Review
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Crisis Response Process
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Consulting with the Experts
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Incident Management Techniques
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Case Study
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Responding to Incidents
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Documenting Incidents
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Investigating Incidents
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Working through the Issues
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Model Overview
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Phase One
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Phase Two
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Phase Three
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Types of Decisions
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Establishing an Emergency Operations Center
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EOC Considerations
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Who is In Charge?
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Building Business Continuity and Recovery
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Creating Continuity
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Essential Crisis Plan Elements
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Walliallia
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Background
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Exercise One: Gas Line Explosion at Water Plant
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Exercise Two: How are you Feeling?
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Exercise Three: The Last Question
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Recovering and Moving On
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Initial Adjustments
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Working Things Out
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Recommended Reading List
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Personal Action Plan
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Post-Course Assessment
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