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Human Resource Development

Conducting Effective Performance Reviews (HRD05EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • The importance of having a performance review process for employees.
  • How to work with employees to set performance standards and goals.
  • Skills in observing, giving feedback, listening, and asking questions.
  • An effective interview process and have the opportunity to practice the process in a supportive atmosphere.
  • How to make the performance review legally defensible

What Topics are Covered?

  • Common errors and solutions
  • Types of performance reviews
  • The performance management process
  • Setting standards and goals
  • Creating a performance development plan
  • Feedback and communication skills
  • Accepting criticism
  • Appraisal preparation
  • Planning and conducting the interview
  • Coaching and maintaining performance
  • Terminating an employee
  • Performance management checklists

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Course Content

  • Academy Topics

    • Course Overview

    • Pre-Assignment

    • Pre-Course Assessment

    • Performance Appraisals Done Well

    • What are Performance Appraisals?

    • Making Connections

    • Building Trust

    • Errors We Make

    • Three Slippery Areas

    • Making Connections

    • Types of Performance Reviews

    • Choosing What Works

    • Winning Performance Appraisals

    • The Performance Management Process

    • The Four Steps

    • Sample Performance Appraisal Forms

    • Goals with SPIRIT

    • Identifying Dreams and Setting Goals

    • My Dreams and Goals

    • Putting it All Together

    • The Performance Management Cycle

    • The Four Phases

    • The Basis for Review

    • Setting Standards

    • Creating a Performance Development Plan

    • Feedback and Communication

    • Listening Skillls

    • Active Listening

    • The Mission: To Listen

    • Communication Strategies

    • Basic Skills

    • Probing

    • Non-Verbal Messages

    • Interpretation Exercise

    • Giving Feedback

    • The Importance of Feedback

    • Six Characteristics

    • Case Studies

    • Accepting Criticism

    • Planning the Interview

    • The Interview

    • A Basic Format

    • Preparation

    • Goal Setting Role Play

    • Providing Feedback

    • Coaching

    • The Importance of Coaching

    • Task Preparation

    • Appraisal Preparation

    • The Interview

    • Maintaining Performance

    • Handling Performance Problems

    • Make the Commitment

    • Behavior Contracts

    • Recognizing Mrs. Stanford

    • The Part Where Someone Gets Fired

    • If You Have To Let Them Go…

    • Role Play

    • Pre-Assignment Review

    • Performance Management Checklists

    • Recommended Reading List

    • Personal Action Plan

    • Post-Course Assessment

Paid
  • Lessons 61
  • Skill Beginner
  • Last Update 27/02/2025