Course Overview

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you the information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

What Topics Are Covered?

• Creating positive relationships
• Growing our self-awareness
• Communication basics and barriers
• Asking questions and listening skills
• Body language
• Communication styles
• Creating a positive self-image
• Frame of reference
• Techniques for the workplace
• Assertiveness