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Business Process

Business Process Management (BMP02EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • Define business process management and related concepts
  • Recognize the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform a what-if analysis to improve your processes
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies

What Topics are Covered?

  • The fundamentals of business process management
  • Defining business process management
  • Reflecting on processes
  • The business process life cycle
  • The vision phase
  • The design phase (including process mapping)
  • The modeling phase
  • The execution phase
  • The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
  • The optimizing phase(including an introduction to Lean and Six Sigma methods)

Course Content

  • Academy Topics

    • Course Overview

    • Pre-Course Assessment

    • The Fundamentals of Business Process Management

    • What is Business Analysis?

    • What is Enterprise Content Management?

    • Enterprise Content Management Model

    • What is Business Process Re-Engineering?

    • Business Process Re-Engineering Model

    • Defining Business Process Management

    • What is Business Process Management?

    • Brief History of Business Process Management

    • What are the Benefits of Business Process Management?

    • Reflecting on Processes

    • The Business Process Life Cycle

    • The Vision Phase

    • Creating a Vision and Seeing the Big Picture

    • Sharing Your Vision

    • Dreaming Big

    • The Design Phase

    • Gathering Information: Where to Look and What to Consider

    • Defining Your Problem

    • Identifying Existing and Future Processes

    • About Process Mapping

    • Creating a Process Map with a Flow Chart

    • Creating a Process Map with a Swimlane Diagram

    • Map it Out

    • Defining Improvements

    • Establishing Functions and Identifying Function Leaders

    • The Modeling Phase

    • Performing What-if Analysis

    • Test Driving

    • Testing the Design

    • The Execution Phase

    • Implementing Processes

    • Exploring Automation

    • Automating Processes

    • Understanding Business Rules

    • Making Connections

    • The Role of Workflow Engines

    • Case Studies

    • Steps to Implement a Workflow Engine

    • The Monitoring Phase

    • Implementing Measures

    • What is Business Activity Monitoring (BAM)?

    • The Balanced Scorecard

    • Creating a Balanced Scorecard

    • Identifying Gaps with Process Mining

    • The Optimizing Phase

    • What It’s All About

    • Business Process Improvement

    • Introduction to Lean

    • Cut Out the Waste

    • Introduction to Six Sigma

    • Tie It All Together

    • Recommended Reading List

    • Personal Action Plan

    • Recommended Reading List

    • Post-Course Assessment

Paid
  • Lessons 56
  • Skill Beginner
  • Last Update 27/02/2025