Building Relationships for Success in Sales (SAM01EO)
Instructor
Savvy
Reviews
Course Overview
What Will Students Learn?
- Discover the benefits of developing a support network of connections.
- Understand how building relationships can help you develop your business base.
- Learn how to apply communication techniques to build your network.
- The key elements in strong working relationships, and how to put more of these elements in working relationships.
- Recognize key interpersonal skills and practice using them
What Topics are Covered?
- Focusing on your customer
- What influences people in forming relationships?
- Disclosure
- How to win friends and influence people
- Communication skills for relationship selling
- Non-verbal messages
- Managing the mingling
- The handshake
- Small talk and networking
Course Content
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Academy Topics
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Learning Objectives
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Pre-Assignment
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Pre-Course Assessment
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Focusing on Your Customer
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Customer Focused Selling
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Understanding Effort vs. Results
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Considering the Possibilities
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What Influences People in Forming Relationships?
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Influences at Work
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Building Customer Connections
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Disclosure
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How to Win Friends and Influence People
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About Dale Carnegie
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Carnegie’s Principles
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Communication Skills for Relationship Selling
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Active Listening
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Asking Questions
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Non-Verbal Messages
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Managing the Mingling
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The Handshake
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Small Talk
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Networking
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Organizing Your Network
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Case Study
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Recommended Reading List
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Post-Course Assessment
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Personal Action Plan
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Post-Course Assessment
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