Course Overview

What Will Students Learn?

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

What Topics are Covered?

• Conflict as communication
• Benefits of confrontation
• Preventing problems
• Emotional intelligence
• Getting focused
• Managing anger
• Dealing with problems
• The three-step conflict resolution model
• Practice, practice, practice
• Changing yourself
• Why people do not always do what they are supposed to
• De-stress options to use when things get ugly