thumbnail
People Skills

Dealing With Difficult People (PLS04EO)

profile
Instructor

Savvy

Reviews 0 (0 Reviews)

Course Overview

Will Students Learn? 

  • Recognize What how your own attitudes and actions affect others. 
  • Find new and effective techniques for dealing with difficult people. 
  • Learn some techniques for managing and dealing with anger. 
  • Develop coping strategies for dealing with difficult people and difficult situations. 

What Topics are Covered? 

  • Conflict as communication 
  • Benefits of confrontation  
  • Preventing problems 
  • Emotional intelligence 
  • Getting focused 
  • Managing anger 
  • Dealing with problems 
  • The three-step conflict resolution model  
  • Practice, practice, practice 
  • Changing yourself 
  • Why people do not always do what they are supposed to 
  • De-stress options to use when things get ugly 

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Conflict as Communication

    • Understanding Conflict

    • Do We Have To Fight?

    • What Is A Conflict?

    • How About Avoidance?

    • Self-Assessment

    • Benefits of Confrontation

    • To Talk Or Not Talk

    • Determining Your Involvement

    • Reciprocal Relationships

    • Making Connections

    • Preventing Problems

    • The Importance of Empathy

    • Dangerous Misconceptions

    • Active Listening

    • Emotional Intelligence

    • The Six Seconds Model

    • Identify Emotions

    • Understand and Manage

    • Use and Communicate

    • Getting Focused

    • Getting to the Heart of the Matter

    • What is Missing?

    • The Three F’s

    • Managing Anger

    • Coping Strategies

    • Dealing with Other People’s Anger

    • Guidelines for Assertive Anger

    • Self-Protective Techniques to Block Criticism

    • Dealing with Problems

    • Dealing With Problems

    • Causes Of Difficult Behavior

    • Making Connections

    • The Three-Step Conflict Resolution Model

    • The Three-Step Model

    • Getting The Hang Of Things

    • Practice, Practice, Practice

    • Making Connections

    • Changing Yourself

    • Negative vs. Positive Interactions

    • Take the Wheel!

    • Dealing with Negative Feelings

    • Why People Do Not Always Do What They Are Supposed To

    • The Big Question

    • De-Stress Options to Use When Things Get Ugly

    • De-Stressing Options

    • General Coping Thoughts When Things Get Messy

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Paid
  • Lessons 53
  • Enrolled 1
  • Skill Beginner
  • Last Update 27/02/2025