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Business Management

Problem Solving and Decision-Making (BMO18EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • How to apply problem-solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem-solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

What Topics are Covered?

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Many hands-on case studies and exercises

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Definitions

    • Defining Problem-Solving and Decision-Making

    • Problem Identification

    • Eight Essentials to Defining a Problem

    • Problem-Solving in Action

    • Making Decisions

    • What it Means

    • Types of Decisions

    • Facts vs. Information

    • Eight Ingredients for Good Decision-Making

    • Decision-Making Traps

    • Getting Real

    • Pre-Assignment Review

    • The Problem-Solving Model

    • Model Overview

    • Real Problems

    • Making Connections

    • Phase One

    • Phase Two

    • Phase Three

    • Solution Planning Worksheet

    • Case Study

    • The Truck Case Study

    • Making Connections

    • The Problem-Solving Toolkit

    • The Basic Tools

    • Legitimizing Problems and Positions

    • The Fishbone

    • Degrees of Support

    • Creative Thinking Methods

    • Brainstorming and Brainwriting

    • More Methods

    • Aspirinia

    • Decision Information

    • Individual Action Steps

    • Swotting Up

    • SWOT Analysis

    • SWOT Matrix

    • SWOT Checklist

    • Individual Analysis

    • Making Good Group Decisions

    • Working Toward the Decision

    • Avoiding Fatal Mistakes

    • Other Decision-Making Tools

    • Analyzing and Selecting Solutions

    • Selecting Criteria

    • Creating a Cost-Benefit Analysis

    • Making Connections

    • Planning and Organizing

    • Introduction

    • Follow-Up Analysis

    • Evaluate

    • Adapt, Close, and Celebrate

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Paid
  • Lessons 59
  • Skill Beginner
  • Last Update 27/02/2025