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Marketing and Sales

Business Etiquette: Gaining That Extra Edge (SAM02EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • Effective networking, including making introductions, shaking hands, and using business cards appropriately
  • How to dress appropriately for every business occasion
  • How to feel comfortable when dining in business and formal situations
  • How to feel more confident of your business communication in every situation
  • That extra edge that establishes trust and credibility

What Topics are Covered?

  • Business etiquette basics
  • The handshake
  • Business card etiquette
  • The skill of making small talk
  • Do you remember names?
  • Making that great first impression
  • Dress for success
  • Business dining
  • E-mail and telephone etiquette

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Business Etiquette Basics

    • Test Your Business Etiquette

    • The Handshake

    • Business Card Etiquette

    • The Skill of Making Small Talk

    • Do You Remember Names?

    • Making That Great First Impression

    • Dress for Success

    • Dressing the Part

    • Maintaining Your Positive Impression

    • What’s Your Code?

    • Business Dining

    • Seven Hot Tips

    • Demonstration

    • Other Rules

    • E-Mail and Telephone Etiquette

    • Telephone Etiquette

    • Netiquette: Don’t Send and Offend

    • The Power of the Written Word

    • Note Writing Practice

    • Recommended Reading List

    • Personal Action Plan

    • Post_Course Assessment

Paid
  • Lessons 25
  • Skill Beginner
  • Last Update 27/02/2025