Managing Difficult Conversations (PLS06EO)
Instructor
Savvy
Reviews
Course Overview
What Will Students Learn?
- How to define their frame of reference
- How to establish a positive intent and a desired outcome
- Good communication skills
- How to draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- How to access additional resources as required
- How to maintain safety in a conversation
What Topics are Covered?
- Choosing to have the conversation
- Toolkit for successful conversations
- Choosing the time and place
- Framework for difficult conversations
- Conversation template
- Staying safe
- Role play practice
Course Content
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Academy Topics
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Pre-Course Assessment
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Choosing to Have the Conversation
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Considering the Consequences
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Establishing Your Frame of Reference
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Establishing Positive Intent
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Identifying the Desired Outcome
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Toolkit for Successful Conversations
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Managing Your Body Language
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Speaking Persuasively
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Active Listening
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Asking Questions
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Probing Techniques
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Choosing the Time and Place
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Framework for Difficult Conversations
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What’s Your Purpose?
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Steps for a Difficult Conversation
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Creating a Conversation Template
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Staying Safe
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Testing the Waters
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Recommended Reading List
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Personal Action Plan
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Post-Course Assessment
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