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Teamwork

Facilitation Skills (TWK07EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  • How to distinguish facilitation from instruction and training
  • How to identify the competencies linked to effective small group facilitation
  • The difference between content and process
  • The stages of team development and ways to help teams through each stage
  • Common process tools to make meetings easier and more productive

What Topics are Covered?

  • Defining your role and how facilitators work
  • Establishing ground rules
  • Content and process
  • Types of thinking
  • Dealing with controversial issues and divergent perspectives
  • Communication skills
  • Listening for common ground
  • Common facilitation techniques
  • Giving effective feedback
  • The language of facilitation
  • Dealing with difficult dynamics
  • Building sustainable agreements
  • Stages of team development
  • Analysis tools

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Defining Your Role

    • Facilitation, Training, and Chairing

    • Making Connections

    • How Facilitators Work

    • Key Skills

    • Facilitation Skill Levels

    • Facilitation at a Glance

    • Establishing Ground Rules

    • Ground Rules

    • Content And Process

    • Defining Content and Process

    • Types Of Thinking

    • Divergent Thinking and Convergent Thinking

    • Grey Matters

    • Handling Controversial Issues

    • Handling Controversial Issues

    • No Need for Black and White Thinking

    • Degrees of Support

    • Communication Skills

    • My Shopping List

    • Active Listening

    • Asking Questions

    • Non-Verbal Messages

    • Listening For Common Ground

    • A Common Goal

    • Common Facilitation Techniques

    • Top Techniques

    • Making Connections

    • Providing Effective Feedback

    • Giving Feedback

    • The Feedback Process

    • One Step Further

    • Managing Divergent Perspectives

    • Techniques for Success

    • Facilitation Case Study

    • Case Study

    • Building Agendas

    • Developing an Agenda

    • Dealing With Difficult Dynamics

    • Mix and Match

    • 12 Easy Ways to Intervene

    • Building Sustainable Agreements

    • Defining a Sustainable Agreement

    • Stages Of Team Development

    • The Five Stages

    • Making Connections

    • Analysis Tools

    • SWOT Analysis

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Paid
  • Lessons 54
  • Skill Beginner
  • Last Update 27/02/2025