thumbnail
Business Management

Corrective Actions (BMO02EO)

profile
Instructor

Savvy

Reviews 0 (0 Reviews)

Course Overview

What Will Students Learn?

  • Outline the corrective action process
  • Compare and contrast nonconformances, correction, corrective action and preventive action
  • Integrate preventive action into a corrective action process
  • Identify problems through customer complaints and audits
  • Use risk assessment to assess the significance of problems
  • Understand the fundamentals of other tools (Pareto Analysis, FMEA, Control Charts) to identify possible underlying factors of a problem
  • Use the Five Whys to identify the root cause of a problem
  • Understand the importance of verifying the root cause
  • Employ collaborative decision-making to apply the appropriate action to eliminate the root cause of a problem
  • Use SMART Objectives to make corrective action verifiable
  • Verify the effectiveness of corrective actions taken

What Topics are Covered?

  • Problem-solving model
  • Preventative action
  • Corrective and preventive action plan
  • Identify a problem through customer complaints
  • Identify a problem through internal audits
  • Assess the significance of the problem
  • Identify the root cause
  • Determine and apply the appropriate action
  • Verify the effectiveness of the actions taken

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Problem-Solving Model

    • Corrective Action Model

    • Preventative Action

    • Definitions

    • Preventive Action Plan

    • Corrective and Preventive Action Plan

    • CAPA Plan

    • CAPA Form Example

    • Identify a Problem Through Customer Complaints

    • Customer Complaints/Feedback

    • Complaint Resolution: Customer Complaint Role Play

    • Identify a Problem Through Internal Audits

    • Nonconformances

    • Basics of an Internal Audit

    • Questioning Exercise

    • Developing an Audit Checklist

    • Audit Checklist Exercise One

    • Audit Checklist Exercise Two

    • Assess the Significance of the Problem

    • Risk Assessment

    • Significance Rating

    • Identify the Root Cause

    • Root Cause Analysis

    • Tools to Identify Possible Underlying Factors

    • Finding Potential Causes of Nonconformances

    • Other Tools to Identify Possible Underlying Factors

    • Identify the Root Cause(s)

    • Finding Root Cause of Nonconformances using ‘The Five Whys’

    • Reasons for Incorrect Root Cause Determination

    • Verify the Root Cause

    • Determine and Apply the Appropriate Action

    • Collaborative Decision-Making

    • Collaborative Decision-Making Exercise

    • Making your Corrective Action Verifiable

    • SMART Objectives for Corrective Action

    • Verify the Effectiveness of the Actions Taken

    • Verification

    • SMART Objectives for Corrective Action

    • SMART Objectives for Corrective Action with Verification Activities

    • Why Do Some Recent ISO Standards not Include Preventive Action?

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Paid
  • Lessons 46
  • Skill Beginner
  • Last Update 27/02/2025