Course Overview

What Will Students Learn?

• How to recognize the costs incurred by an organization when a wrong hiring decision is made
• Ways to develop a fair and consistent interviewing process for selecting employees
• How to prepare better job advertisements and use a variety of markets
• How to develop a job analysis and position profile
• How to use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions
• Communication skills that are essential for a skilled recruiter
• How to effectively interview difficult applicants
• Ways to check references more effectively
• Basic employment and human rights laws that can affect the hiring process

What Topics are Covered?

• History of the interviewing process
• The recruitment and selection process
• Cost analysis
• Job analysis and position profiles
• Finding candidates and advertising guidelines
• Screening resumes and performance assessments
• Problems recruiters face and interviewing barriers
• Non-verbal communication and types of questions
• Traditional vs. behavioral interviews
• The critical incident technique
• Difficult applicants
• Interview preparation and format
• Scoring responses and checking references
• Human rights